Refund Policy

Effective Date: May 20, 2026

1. Our Commitment to Quality

Starbird Chicken takes pride in preparing every order with care, using fresh ingredients and following strict food safety and quality standards. We understand, however, that issues may occasionally arise — whether related to order accuracy, food quality, or delivery problems. This Refund Policy is designed to be fair, transparent, and easy to follow so that every customer knows exactly what to expect when a problem occurs.

By placing an order with Starbird Chicken through eat-starbirdchicken.rest, you acknowledge and agree to the terms outlined in this Refund Policy. We encourage you to read this document carefully before placing your order.

2. Eligibility Conditions for Refunds

A refund may be issued under the following circumstances:

• Incorrect Order: You received items that are different from what you ordered (e.g., wrong sandwich, wrong side item, wrong sauce).
• Missing Items: One or more items from your order were not included in your delivery or pickup bag.
• Food Quality Issues: The food you received was undercooked, spoiled, or otherwise unacceptable in terms of quality and safety.
• Allergen Concerns: Your order contained an allergen you specifically requested to be excluded, provided that the request was clearly stated at the time of ordering.
• Order Not Delivered: Your delivery order was never received, and there is no confirmation or evidence of delivery.
• Duplicate Charges: You were charged more than once for the same order due to a technical or payment processing error.
• Significant Delay: Your delivery arrived after an unreasonably extended period beyond the estimated delivery time, rendering the food unsatisfactory.

Refund requests that do not fall within the above categories may be evaluated on a case-by-case basis at the sole discretion of Starbird Chicken.

3. Timeframes for Refund Requests

To be eligible for a refund, you must contact Starbird Chicken within the following timeframes:

Requests submitted outside of these timeframes may not be eligible for a refund. We strongly recommend inspecting your order upon receipt and contacting us as soon as possible if any issue is identified.

4. Non-Refundable Items and Situations

The following items and circumstances are generally not eligible for refunds:

• Orders that have been fully consumed or largely eaten, with no physical evidence of a problem.
• Changes of mind after an order has been prepared or dispatched.
• Dissatisfaction based solely on personal taste preferences, as long as the order was prepared correctly per your specifications.
• Requests made outside the eligible reporting timeframes described above.
• Delivery delays caused by factors beyond our control, including severe weather, traffic conditions, or third-party delivery platform outages.
• Promotional, discounted, or complimentary items provided as part of a special offer or loyalty program reward.
• Delivery fees, service fees, or platform fees charged by third-party delivery services (these must be disputed directly with the respective platform).
• Orders placed with incorrect delivery addresses provided by the customer.
• Gift cards, vouchers, or store credits once redeemed.

5. How to Request a Refund — Step-by-Step

If you believe you are eligible for a refund, please follow the steps below to submit your request:

1. Gather Your Information: Before contacting us, have the following details ready:
   • Your full name and contact information
   • Your order number or confirmation email
   • The date and time of your order
   • A clear description of the issue
   • Photographs or videos of the problem (if applicable — especially for food quality or incorrect item issues)
2. Contact Starbird Chicken: Reach out to our customer support team using one of the following methods:
   • Email: [email protected]
   • Website: eat-starbirdchicken.rest
3. Submit Your Request: Provide all relevant details and supporting documentation (photos, screenshots, etc.) along with your refund request. The more detail you provide, the faster we can process your claim.
4. Await Confirmation: You will receive an acknowledgment of your refund request within 1–2 business days. Our team will review your submission and may contact you for additional information if needed.
5. Receive Our Decision: After reviewing your request, we will notify you of our decision via email. If your refund is approved, we will process it promptly according to the timeframes described in Section 6 below.

6. Refund Processing Times by Payment Method

Once a refund has been approved, the time it takes for the funds to appear in your account depends on your original payment method:

Please note that while we process refunds promptly upon approval, we have no control over the speed at which your bank or financial institution posts the refund to your account. If you have not received your refund after the specified timeframe, we recommend contacting your bank or card issuer directly.

7. Partial Refunds

In some cases, a partial refund may be issued rather than a full refund. Partial refunds may apply in the following situations:

• Only one or a few items from a larger order were affected by a quality or accuracy issue.
• The order was partially consumed before the issue was reported.
• A discount, coupon, or promotional credit was applied to the original order, reducing the refundable amount.
• The issue reported does not warrant a full refund based on our review of the circumstances.
• Delivery fees or tips associated with the order are excluded from the refund calculation.

The amount of a partial refund will be determined at the discretion of Starbird Chicken based on the nature and extent of the issue. We will communicate the refund amount clearly in our response to your request.

8. Exchange Policy

Because our food products are perishable and prepared fresh to order, we are generally unable to offer direct exchanges in the traditional retail sense. However, in certain situations, we may offer to remake or replace your order at no additional charge. This may apply when:

• An incorrect item was prepared and you are still at our location or within a reasonable time of pickup.
• A delivery order contained an incorrect item and the original food has not been consumed.
• A food quality issue is identified and reported promptly.

Whether a replacement or refund is offered will depend on the specific circumstances and the discretion of our team. We will always work with you to find the most satisfactory resolution possible. Please note that for food safety reasons, we cannot accept returns of food items.

9. Order Cancellation Policy

We begin preparing your food order almost immediately after it is placed in order to ensure freshness. As a result, cancellations are only accepted within a very short window after the order is submitted.

9.1 Cancellation Timeframes

• Online Orders (Direct): Cancellations must be requested within 5 minutes of placing your order. After this window, your order may already be in preparation and cannot be cancelled.
• Third-Party Platform Orders (DoorDash, Uber Eats, etc.): Cancellation policies are governed by the respective third-party platform. Please refer to the platform's own cancellation policy and contact them directly.
• Catering or Group Orders: Cancellations for large or catering orders must be made at least 24 hours in advance of the scheduled pickup or delivery time to be eligible for a full refund.

9.2 Refunds for Cancelled Orders

If a cancellation is successfully processed within the eligible timeframe, a full refund will be issued to the original payment method in accordance with the processing times listed in Section 6. If a cancellation request is made after preparation has already begun, we reserve the right to decline the cancellation or offer store credit in lieu of a full refund.

10. Orders Placed Through Third-Party Platforms

If you placed your order through a third-party delivery service such as DoorDash, Uber Eats, Grubhub, or a similar platform, please be aware of the following:

• Refund and cancellation requests for orders placed through third-party platforms must first be submitted to the respective platform's customer support team.
• Starbird Chicken does not have direct access to payment information for orders processed through third-party platforms and may not be able to issue refunds directly for such orders.
• If the third-party platform is unable to resolve your issue, you may contact us at [email protected] and we will work with you to find a resolution.

11. Dispute Resolution Process

If you are not satisfied with the outcome of your refund request, we encourage you to follow the escalation process below:

11.1 Internal Escalation

If your initial refund request is denied or if you believe the offered resolution is inadequate, you may request an escalation review by contacting us at [email protected] and clearly stating that you wish to escalate your concern. Please include all prior correspondence and any additional documentation supporting your claim. Our management team will review your case and respond within 5 business days.

11.2 Chargeback and Payment Disputes

Under the Federal Trade Commission (FTC) Act and applicable consumer protection regulations in the United States, you may have the right to dispute a charge with your bank or credit card issuer if you believe a transaction was unauthorized or fraudulent. If you choose to initiate a chargeback, we ask that you contact us first to allow us the opportunity to resolve the issue directly, as chargebacks can result in delays and additional administrative complications for both parties.

11.3 Consumer Protection Resources

If you believe your consumer rights have been violated, you may contact the following resources:

• Federal Trade Commission (FTC): www.ftc.gov
• Consumer Financial Protection Bureau (CFPB): www.consumerfinance.gov
• Your state's Attorney General Office for state-specific consumer protection matters.

11.4 Governing Law

This Refund Policy is governed by and construed in accordance with the laws of the United States and the applicable laws of the state in which Starbird Chicken operates. Any disputes arising out of or relating to this policy that cannot be resolved through our internal process shall be subject to binding arbitration or resolved in a court of competent jurisdiction, as applicable.

12. Changes to This Refund Policy

Starbird Chicken reserves the right to modify, update, or revise this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting to our website at eat-starbirdchicken.rest. The "Effective Date" at the top of this page will be updated to reflect the date of the most recent revision. We encourage you to review this page periodically to stay informed about our current refund practices.

Your continued use of our website and services following any changes to this policy constitutes your acceptance of those changes.

13. Contact Information

If you have any questions, concerns, or wish to submit a refund request, please do not hesitate to contact our customer support team using the information below:

Our customer support team is available to assist you during normal business hours. We are committed to responding to all refund-related inquiries as quickly as possible and to working with you to reach a fair and satisfactory resolution.

Thank you for choosing Starbird Chicken. We value your business and look forward to serving you with the quality and care you deserve.